Facilities management firm surges ahead with the help of cash flow funding

Galway-based Allpro Services has shown strong growth every year since its inception in 2002 and attributes much of its rapid expansion in recent years to the cash flow funding provided by Bibby Financial Services.

Allpro Services is one of Ireland’s leading independent facilities management and contract cleaning companies. Four years ago, the company expanded its offering with the addition of security services management to meet the market’s growing demand for “multi-service” support service providers.

Operating across Ireland with a workforce of over 450 people, Allpro Services has offices in Dublin, Cork and Limerick servicing clients in various sectors including hospitals, universities, government buildings, commercial and retail businesses.

Our facility management services all activities that are non-core to our clients business such as cleaning, security and sanitary services, building and grounds maintenance. We provide flexible delivery models ranging from single services to the provision of integrated facilities management solutions,” said Alan Connolly, sales manager at Allpro Services.

“By self-delivering our services, we ensure we achieve consistently high standards and we maintain the flexibility to ramp up or scale down our service in line with our clients’ needs,” said Connolly.

“Prior to partnering with Bibby Financial Services, we found that the long credit terms being imposed by some of our customers were putting pressure on the company’s cash flow,” said Conor Nolan, operations manager at Allpro Services.

“Bibby Financial Services assessed the individual requirements of each of our customers, taking into account their busier periods, their credit requirements and all factors associated with their relationship to Allpro Services,” he said.

“This was very important to us as the service delivery and customer satisfaction is measured on all levels in Allpro services and account management is a very important factor in our relationship with our customers. Bibby understood this and still do.”

Nolan said Allpro Services had tried invoice financing through a bank previously but it had not worked out for them. The approach at Bibby Financial Services was very different.

The team at Bibby Financial Services listened carefully to what our requirements would be and noted the challenges that were very individual to our business. They took into account our projections, our expected growth levels, and our business requirements for the first 12 months. They then came back with a list of services designed to suit our business,” said Connolly

“With this partnership in place we knew we had a secure stream of funding to cover costs such as wages, suppliers and overheads, allowing us to do what we do best which is provide a tailor-made facility management service to our customers,” he said.

“Confident in the knowledge that we had partnered with one of the leading financial services companies in Ireland, we embarked on a successful sales drive knowing we would be able to provide the required resources and backup to manage each contract to the very high standards expected from Allpro Services.”

Allpro Services viewed the recession as an opportunity to expand as companies and state bodies still required cleaners, security, sanitary services and facilities management.

“During this difficult period, with the support of Bibby Financial Services, we were able to show our valued customers (many of whom are with us since 2002) that we would ‘weather the storm’ together. I believe this would have been much more difficult if it were not for our partnership with Bibby Financial Services,” said Nolan.

“During the recessionary years, Allpro actually grew considerably and we have had an average annual increase in turnover of 10 to 15 per cent.”

Allpro Services is set for strong growth in 2016 which has been boosted by new contracts. To drive this continued growth, the business is investing in its equipment, fleet and IT systems, with plans to increase marketing spend in 2017 and beyond.

“We have many new and innovative services in development to take to the market. We are in a strong position to further grow our business, with a clear mission to be the number one choice and partner in our sector in Ireland,” said Connolly.



25 September 2016

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